My iPhone 11 has died. I have bought a new iPhone 13 but cannot set it up conventionally by transferring the data from my old phone because it has died. What should I do to get my new iPhone set up

My iPhone 11 has died. Replaced with new ipone13 but cannot set it up and transfer data from old phone. What do I do

Posted on Feb 6, 2022 3:11 PM

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Posted on Feb 6, 2022 3:21 PM

Use your latest iPhone 11 backup. That’s exactly why creating backups is so important.

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

5 replies

Feb 17, 2022 12:50 AM in response to annaliece33

annaliece33 wrote:

please help ASAP

OK, here’s your help, but you may not like it.


The iPhone you purchased is Activation Locked. Perhaps the previous owner stole it if that person is not available to help you.


The original owner must release the Activation Lock or the iPhone will remain useless forever. Get a refund if possible.


This explains.


How to remove Activation Lock - Apple Support

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My iPhone 11 has died. I have bought a new iPhone 13 but cannot set it up conventionally by transferring the data from my old phone because it has died. What should I do to get my new iPhone set up

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