You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: martianprieto
martianprieto Author
User level: Level 1
6 points

Apple TV disconnects from display for a few seconds when using the back button

I recently purchase the new Apple TV 4K. I've noticed in most of movie/tv apps (Netflix, Prime Video, HBO Max, Disney+) that when I'm playing the video and press back the Apple TV disconnects from my TV for a few seconds. It will show sometimes that there's no input. I am not sure if this is a problem on my HDMI or the Apple TV device. I used this HDMI before with another Apple TV (prior version with the older trackpad remote but 4K as well). Anybody has any idea? As much as possible, I don't want to change the HDMI as it's behind my wall :-/


Product Name: APPLE TV 4K (64GB)-USA

Product Number: MXH02LL/A

Apple TV 4K, tvOS 15

Posted on Feb 6, 2022 11:01 PM

Reply
Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,058 points

Posted on Feb 7, 2022 3:23 AM

I don't want to change the HDMI as it's behind my wall :-/

What kind of HDMI cable? What bandwidth does it support? 5/10/18/48 Gbps?

An important difference between the previous and current 4K models is the HDMI 2.0/2.1 port, which can support 18 or 48 Gbps for some features. With the wrong cables and settings, that might cause glitches. With restrictive settings, it would offer similar video properties as the previous model.

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,058 points

Feb 7, 2022 3:23 AM in response to martianprieto

I don't want to change the HDMI as it's behind my wall :-/

What kind of HDMI cable? What bandwidth does it support? 5/10/18/48 Gbps?

An important difference between the previous and current 4K models is the HDMI 2.0/2.1 port, which can support 18 or 48 Gbps for some features. With the wrong cables and settings, that might cause glitches. With restrictive settings, it would offer similar video properties as the previous model.

Reply
User profile for user: Tim_4_All
Tim_4_All
User level: Level 3
973 points

Feb 7, 2022 2:09 AM in response to martianprieto

Hi Martianprieto,

I would first try the basics(including a full reboot)

-try the AppleTV settings option : settings > Video and Audio and select Check HDMI Connection

-If your TV has a setup HDMI connection, run it. Check your TV HDMI settings manually.

-try a new HDMI cable

-try a different hdmi port on your TV


otherwise I would contact Apple Support and open a support case.

https://support.apple.com/contact



Reply

Apple TV disconnects from display for a few seconds when using the back button

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up