You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

0 points

Updated from High Sierra to Big Sur but now it won’t load

Just updated my Macbook air from high sierra to big sur, but now my machine won’t load up and is just hanging !!!

[Re-Titled by Moderator]

MacBook Air 13″, macOS 10.14

Posted on Feb 7, 2022 7:08 AM

Top-ranking reply

Level 10

91,801 points

Posted on Feb 7, 2022 7:15 AM

Shutdown the computer by any means including the Power Button.

Disconnect all external drives.

Connect to charger.

Restart the computer and Immediately Hold the SHIFT key and only release the key once the Apple Logo appears.

This is Safe Mode and may or may not allow the upgrade process to complete.

View in context

Similar questions