Super tired of kernel panics on my 2020 27" iMac. Do I have a lemon?

I have had so many kernel panics while working that I'm starting to think Apple put a dud out. Here's what happens 1-3 times a day. I work on Photoshop, and it restarts randomly, then gives me these messages. (attached). I reset the PRAM, I went to an earlier version of Photoshop in case it was Adobe's issue (it's not... still has panics) I updated to Big Sur 11.6.3... still panics. I downloaded and used Clean My Mac X... still panics. Right now I have only my keyboard and Wacom tablet... I disconnected my 2nd monitor. It's the only other variable. If it is because of a second monitor... I'm not going to be happy. I need it for work. One screen is slowing me down. And this 2020 iMac should not be having this issue! I feel super angry, like I was sold a lemon. I did put 4 OWC 32 GB Ram PC4-21300 DDR4 2666MHz, thinking it was an issue (it was crashing before I put them in) Here's what I have... maybe I need a newer monitor? I am going crazy with this.




Posted on Feb 7, 2022 11:07 AM

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Posted on Feb 8, 2022 3:43 PM

I also own the 2020 27" iMac and I too had the exact same problem for three months. You may not like my answer, but my problem was caused by OWC RAM. There's something about OWC that is not playing nice with the 2020 iMacs and neither Apple nor OWC is coming clean about it.


I had the reseller upgrade the RAM to 128GB of OWC RAM at purchase. Same symptoms as yours and more. Multiple times to Apple repair with no problems found.


Install OEM 8GB RAM back, and it works fine. Install any OWC RAM two sticks, or all four and the machine would crash minutes into using Lightroom/Photoshop/FCP


As a desperate attempt, I purchased 128GB of Micron RAM (Apple OEM) via Crucial and within minutes, it resolved all the problems. It also resulted in a drastic reduction in my iMac's temperature and the fan speed would go to idle (1200rpm) where with OWC RAM, my iMac's would stay consistently stay above 2400rpm idle. OWC replaced my RAM twice, and still did not improve.


Many people had this exactly problem, and ditching OWC with Micron resolved it.


Thankfully, the reseller I purchased my iMac from (and upgraded the RAM) refunded my money for the OWC RAM. I was lucky. I know OWC has a very little window to return for a full refund.


For three months, my iMac would crash multiple times per day. The moment I installed Micron RAM 14 months ago, my iMac has run stable, cooler, and much quieter.


Here's the very large discussion about it:

https://discussions.apple.com/thread/251962728?answerId=254170742022&page=1


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Question marked as Top-ranking reply

Feb 8, 2022 3:43 PM in response to boesejean

I also own the 2020 27" iMac and I too had the exact same problem for three months. You may not like my answer, but my problem was caused by OWC RAM. There's something about OWC that is not playing nice with the 2020 iMacs and neither Apple nor OWC is coming clean about it.


I had the reseller upgrade the RAM to 128GB of OWC RAM at purchase. Same symptoms as yours and more. Multiple times to Apple repair with no problems found.


Install OEM 8GB RAM back, and it works fine. Install any OWC RAM two sticks, or all four and the machine would crash minutes into using Lightroom/Photoshop/FCP


As a desperate attempt, I purchased 128GB of Micron RAM (Apple OEM) via Crucial and within minutes, it resolved all the problems. It also resulted in a drastic reduction in my iMac's temperature and the fan speed would go to idle (1200rpm) where with OWC RAM, my iMac's would stay consistently stay above 2400rpm idle. OWC replaced my RAM twice, and still did not improve.


Many people had this exactly problem, and ditching OWC with Micron resolved it.


Thankfully, the reseller I purchased my iMac from (and upgraded the RAM) refunded my money for the OWC RAM. I was lucky. I know OWC has a very little window to return for a full refund.


For three months, my iMac would crash multiple times per day. The moment I installed Micron RAM 14 months ago, my iMac has run stable, cooler, and much quieter.


Here's the very large discussion about it:

https://discussions.apple.com/thread/251962728?answerId=254170742022&page=1


Feb 7, 2022 11:23 AM in response to boesejean

You had the kernel panics with just the Apple RAM installed, right. If so then the problem is probably software related.


CleanMyMac is considered by most here to be akin to malware. Uninstall it according to the developer's instructions. lt will only add to the problem your having.


Then download and run Etrecheck.  Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


IMPORTANT:

Before running Etrecheck assign Full Disk Access to Etrecheck in the first window that comes up so that it can get additional information from the Console and log files for the report:



Also click the About… vurron and read the info to further permit full disk access.


Copy/Share the report


and use the Additional Text button to include the report in your reply.



like this:


Feb 7, 2022 11:17 AM in response to boesejean

Welcome to the Apple Support Communities.


You have two issues:


CleanMyMac:

Delete CleanMyMac: How to uninstall CleanMyMac X & How to Delete Anti-Virus, Cleaners, VPNs,… - Apple Community.


Mac computers do not need any sort of anti-virus, cleaners, VPNs, etc. The only thing they are good at is creating false marketing promises and taking consumers' money. In fact, anti-virus and other cleaners cause performance issues, security issues, and make macOS appear buggy. Your Mac is far worse with these types of Apps installed.


Mac computers have protection built-in, which is the best protection for your Mac. For specifics on macOS Security, see: macOS - Security - Apple and Protecting against malware in macOS - Apple Support. Mac computers also have built-in storage recommendations: Optimize storage space on your Mac - Apple Support. You can even use the built-in macOS Firewall: Block connections to your Mac with a firewall - Apple Support. Other than that, all you should do is restart your Mac approximately once a week and keep macOS up to date: Update macOS on Mac - Apple Support


However, should you ever get adware or malware on your Mac, the only tool that should be used to remove it is the free Malwarebytes for Mac. This App is the only exception to the general rule that no anti-virus, anti-malware, etc. should be used.


OWC Memory

OWC Memory is known to have issues in the iMac (Retina 5K, 27-inch, 2020). Replace with either Apple Memory or Crucial Memory.


Jack

Feb 7, 2022 11:26 AM in response to Jack-19

It was crashing before I put the OWC memory in. Apple memory is ridiculously expensive, or I would buy it. But I will double check the OWC memory and put the 8GB of Apple ram back in that came with the iMac and take all other memory out. It was also crashing before I downloaded the Clean My Mac software. But yeah, they probably ripped me off. What about the old Cinema HD? Could it be that and my graphics card not playing well? It's the only other thing I can think of.

Feb 9, 2022 9:38 AM in response to boesejean

Also, another note.. I have been tracking the temp via Terminal...

To monitor temperature type this into Terminal and provide your admin password when asked:

sudo powermetrics --samplers smc |grep -i "CPU die temperature"

CPUs, GPUs, ports, and other elements shouldn’t exceed about 192°F (89°C) for extended periods. 


My temp all day while working heavily in Photoshop has been 36 C while idle and 58-61C while working. It hasn't gone above 63C so far. So, it's not overheating with OWC RAM. But I'm not a technician, so I still don't know what caused the kernel panics. I still haven't crashed today so far with the 2nd monitor unplugged.

Feb 8, 2022 12:43 PM in response to Old Toad

Etrecheck also looks like malware to me. Not gonna use it.


So, I disconnected my 2nd monitor yesterday and have been using the iMac with a heavy Photoshop-workload. It usually crashes. So far without the 2nd monitor... no crashes! I'll continue for the week like this and see. If no crashes, I'll plug the 2nd monitor back in next week and see if it crashes again.

Feb 8, 2022 3:22 PM in response to boesejean

It's not on the Apple store because Apple requires it to be so severely hobbled that it can't get the necessary information needed to do a good evaluation of the system and software. This is what the report looks like.

You'll notice that even the drive names are not included, only the first and last letter of the name fill in with asterisks (*): Drive Toad Hall ends up T*******l. No personal info included.


Without it we can' begin to help you.

Feb 8, 2022 1:16 PM in response to Jack-19

Done... I uninstalled CleanMyMacX, but mostly because I don't need it and it isn't helping my issue. It is on the Apple App Store... so now I don't believe it's malware, or "akin" to malware. I simply don't need it. Also, they gave me a refund without any issues when I asked. EtreCheck is something I never heard of and I don't see it on the Apple App Store. And I read this about it, so... I'm not trusting it.


As for my 2nd monitor, I'll keep you posted if that is the actual issue. Or if anyone who is not asking me to download software has any advice, I'm all ears.



[Link Edited by Moderator]


Feb 9, 2022 4:39 AM in response to boesejean

Hard to say. We have a pair of 2020 27" iMacs (Retina 5k, 3.3 Ghz, 6 core, 16GB RAM) and I've had a two KPs for no apparent reason; wife hasn't any far as I know. Both are running Monterey 12.2 beautifully.


Same is true for my old Late 21.5" Retina and our 13" MBPs (2016 and 2020); don't remember any.


All are Intel

Feb 9, 2022 7:16 AM in response to ku4hx

@ku4hx ... On the one that had 2 kernel panics, what do have? OWC RAM? An old Mac Cinema display connected? Since you upgraded to Monterey12.2, is it stable now? Or have you noticed any other issues?


I'm trying to rule things out. It could be OWC RAM according to others who had issues. But I haven't had any crashes since I disconnected my old monitor, so now I'm not so sure.

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Super tired of kernel panics on my 2020 27" iMac. Do I have a lemon?

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