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iPhone 5s says not internet connection when trying to update

in trying to update my 5s but it keeps saying no internet connection even though im on wifi. i dont have any uninstalled updates either and I can't figure out what the problem is.


[Re-Titled by Moderator]

iPhone 5s, iOS 12

Posted on Feb 8, 2022 2:15 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 9, 2022 6:54 AM

But I’m only trying to update to 9.3.1.


What do you mean? You can not downgrade from iOS 12.xx to 9.3.1.

My iPhone 4S running iOS 9.3.6.

Are you talking about another iPhone type?

What happens when you go to Settings -> General -> Software update.


See this Apple article: If your iPhone, iPad or iPod touch won’t update

https://support.apple.com/en-us/HT201435




6 replies
Question marked as Top-ranking reply

Feb 9, 2022 6:54 AM in response to 5sUpdate

But I’m only trying to update to 9.3.1.


What do you mean? You can not downgrade from iOS 12.xx to 9.3.1.

My iPhone 4S running iOS 9.3.6.

Are you talking about another iPhone type?

What happens when you go to Settings -> General -> Software update.


See this Apple article: If your iPhone, iPad or iPod touch won’t update

https://support.apple.com/en-us/HT201435




Feb 8, 2022 3:08 PM in response to 5sUpdate

iPhone 5S is an outdated iPhone, can’t be update to a higher iOS.

iOS 12.5.5 is the latest iOS security update -> released September 23, 2021.

 

it keeps saying no internet connection

Try to optimize the range of the mobile network, see this Apple article:

If you see No Service or Searching on your iPhone or iPad

https://support.apple.com/en-us/HT201415


Check the Wi-Fi network, see the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT202639

 

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

https://support.apple.com/en-us/HT204051

Feb 10, 2022 11:53 AM in response to Raicya

I’m trying to use my old iphone just for things like music, pictures, apps, etc so I can free up space on my active iPhone. The 5s never saw an update past 7.1.2. Some of the apps I use require an iOS of at least 9.0…..


Settings to software update: It tells me I have an update. I click install and it tries to verify the update but then a message pops up telling me it couldn’t verify the update because I’m no longer on the internet ( even though I am). Yes I’m connected because I tried safari and it works just fine. Ive tried only getting on networks that are 3G, plugged in, not plugged in, rebooting the phone, resetting the whole phone to factory settings. The only thing left to do is a factory restore, I think, then set it up as new and try the update again? Your thoughts?

iPhone 5s says not internet connection when trying to update

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