AirPods Max Wired connection does not work

Yes I have the exact same issue - video editing is impossible because of the inherent delay in Bluetooth. APPLE. THESE WERE EXPENSIVE. FIX THIS IMMEDIATELY.

My Air Pods Max work great…unless I plug them onto a sound system on a plane using the $35 Apple lighting to audio plug. THEN THEY DON’T WORK ALL! Why?

Why can’t I hard wire connect my air pods max using the Apple $36 Lightening to USB-C into an audio system like those on a plane?

I also own the official apple adapter cable... IT DOES NOT WORK! It worked at first but has not worked since the Monterey upgrade. Others have reported the same.

Based on some recommendations here, I purchased the Apple lightning-to-3.5mm cable and wired functionality now works like a charm! I can now use my AirPods Max for video editing without a hitch.

As far as I have been able to tell these are the facts. The Air pod Max has an audio input which you can access using a $35 lightening to audio cable.

that plug plugs into an audio system such as like one on a plane.

BUT IT DOESN’T WORK.

A regular headset works

the Max does not.

WHY?

it happened again… I charged it overnight to get ready for my meeting. Right before my telephonic conference, I plugged it in to my laptop to see if it was going to work and… it didn’t. I switched it quickly with my over-ear beats headphone and it worked. Return window is over and so I am contemplating on selling it for a loss :(

Very unfortunate problem here with the AirPod max’es not working with the aux cable. I’m flying a lot again now and am stuck with these headphones that I can’t use on the airplane. Great headphones, and probably one of the most beautiful designs, however they are useless. I have since bought some b&o headphones because the Apple store employee basically told me there’s nothing I can do about this. Massive fail for Apple. This company has lost its magic. Could write a PhD thesis on all of the other recent products I’ve bought that have problems.

Hi, I have this same issue and it is a truly annoying issue! I have spent a few hours trying to get it to work without success. No solution seem to be in place. Please Apple fix this. Wireless connection works flawless and sound quality is great.

I had the same issue.. Really bad experience for an apple product. Imagine purchasing a brand new product being sent for repair after 5 days of use coz the wired connection doesn't work.

They should have just replaced it for me since its brand new.

This is an interesting find. What disappoints me the most is that I suggested this scenario to the apple "Genius" technical support, because I don't wanna fork out extra money just to find out if it has to be about the cable. Guess what that "Genius" said.... "We don't need to waste time about that, let's send your product for repair". a product i purchased 4 days ago needs to undergo repair. LMAO.

Way to go apple geniuses of Singapore Jewel... I dunno if she's just lazy af but one thing for sure she aint Genius. 😅

Thanks Ldiamond!

I am quite convinced now that the cord has to be Apple MFi Certified. I haven't tested this one behind the link, but the cord is not (obviously) the same design as it is for other (standard) products.

What comes to having the cord in the box for all, wouldn't make sense because most aren't using it anyway. However, something Apple should learn about this "cord-gate" when people are expecting the best experience with their products.

Hey maxispin, thanks for the response. I’m not sure if this holds true as the adapter (lightning to 35mm) that came with my iPhone did not work. None the less, the fact it doesn’t come with the cord I think is the biggest problem. How are every other major brand (Bose, Sony, etc.), who are less expensive I should add, come with a legit case, wires, charging cables, and an airplane adapter, even though they are “wireless” headphones. It ultimately comes down to trying to maximize profits which is kind of sad being that you’re paying a premium already for the product. To me it would be comparable to not having the three size tip options for the airpod pros and just having the original standard size and if you want smaller or larger you have to buy them from apple.

Exactly the same thing that happened to me today. I decided not to send it out though and tried the cable. Not a single genius at the store knew this would work and all expressed gratitude when I told them as it likely made their lives a little easier if they came across this issue again.

same exact problem and set of toubleshooting I did with my airpod max's. My daughter and her headset same issue. I went to two Apple stores - no one knows. What's up with that. Biggest issue is on long flights wanting to hook up to plane audio - no can do.