AirPods Max Wired connection does not work

The AirPods Max work fine with bluetooth and can connect to all my devices. However when I start using the apple lightning to 3.5mm cable it does not produce any sound. I used 3 different devices such as Iphones, windows pc, and a Mac. I also used 2 different cables and updated all the firmware. I found a thread that I posted below but nobody answered with a solution.


Air Pods Max works fine with iPhone or iPad using Bluetooth.

But I am trying connect the the Air Pods Max to an iPad without using Bluetooth and I get no sound on wired connection using Apple Lightning to 3.5 mm Headphone Jack Adapter.

What is the problem?

Posted on Feb 8, 2022 9:56 PM

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Question marked as Top-ranking reply

Posted on Jan 15, 2023 6:08 AM

I also had this problem. Got really frustrating for me. I used the Apple lightning adapter in conjunction with a Bose Aux cable and no sound. I tried different other (working) aux cables and none worked with the Max.


My Solution:

I had to purchase the 35$ cable from Apple (Apple Lightning to 3.5mm Audio Cable) and that is the ONLY cable that works.


Frustrating due to the fact, that these 550$ headphones do not have an aux output and the overpriced 10$ adapter to aux will also not work in conjunction with a different aux cable.


YOU HAVE TO BUY THE NOT INCLUDED AND DEFINITELY OVERPRICED 35$ APPLE CABLE, TO HAVE WIRED SOUND WITH YOUR OVERPRICED AIRPODS MAX.


Thanks Apple


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66 replies

Jun 17, 2022 5:13 AM in response to maxispin

yes and no! I bought the apple brand product and it only works randomly. I bought this for my husband who needs it to work every times he plugged it in. And guess what? It only works sometimes when he plugs it in, which is extremely frustrating for me because I promise him it would work but it doesn’t work all the time. You tell me if it works 100% of the time.


Apple Lightning to 3.5mm Audio Cable https://a.co/d/0zoLfsU

Sep 21, 2022 6:14 PM in response to BrianDiaz19

Have the same issue. Been sent in to apple care 2 times. Confirmed by the store but still don’t address the situation. They are robots who follow a script that doesn’t include testing the actual 3.5mm to lightning connection. Going round and round with them. Ridiculous that this has been going on since February and Apple doesn’t even acknowledge the issue in their own forum and service techs are pretty much useless. If can’t fix need a new set then.

Mar 2, 2023 4:29 PM in response to BrianDiaz19

This has to be Apple’s oversight of the century. This is the kind of thing that makes you miss Steve Jobs because if he were sitting next to me on this plane he’d be as frustrated with these headphones as he was with the discman. Bought this cord just to plug in and got my hopes up and alas it seems some minor glitch is preventing sound from coming out of these premium priced headphones. Sad day Apple.

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AirPods Max Wired connection does not work

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