MMS over new T-Mobile home internet

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Level 1

4 points

MMS over new T-Mobile home internet

I have a iPhone XR and my wife a 12 pro max.

Both on Verizon. Never had any issues. We’re both very tech savvy.

2 weeks ago we changed home internet providers from a local company to a new home internet offering from T-Mobile. This is strictly 5g home internet. Our cell service is still through Verizon. T-Mobile sent us a new 5g modem/WiFi router. Everything is set up and we get internet with no issues.

whenever we’re on WiFi at home (going through our new T-Mobile home internet) all MMS fail to send UNLESS it’s iMessage. iMessage still works fine. But iPhone to non iPhone MMS (green messages), but only MMS, so pictures, or group messages with non iPhone in the group….They fail 100% of the time.

we have to turn off WiFi in order to have these MMS go through.

anyone have any ideas as to what’s going on?

Posted on Feb 9, 2022 6:33 AM

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Answer 1

KiltedTim

Level 10

225,612 points

Feb 9, 2022 7:08 AM in response to Colindsv

Agreed, it should not interfere.

My first step would be to go to Settings>General>Transfer or Reset iPhone>Reset.

This will reset the network settings.

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Answer 2

KiltedTim

Level 10

225,612 points

Feb 9, 2022 6:38 AM in response to Colindsv

MMS messages use cellular data. Without cellular data, they can't be sent or received.

SMS messages use the cellular voice channel.

WiFi calling may allow both to pass if there is no cellular signal, depending on the carrier. It's a bit fuzzy.

Who was your previous Internet service through?

Do you have WiFi calling enabled?

Do you have a good cellular signal in your home?

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Answer 3

Colindsv Author

Level 1

4 points

Feb 9, 2022 7:26 AM in response to KiltedTim

Network reset worked!

Thank you!

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Answer 4

Colindsv Author

Level 1

4 points

Feb 9, 2022 6:46 AM in response to KiltedTim

Previous internet provider was a local company called buckeye cable. With them, MMS never failed regardless of whether the phones were connected to the WiFi.

we have good cell/LTE signal inside the home.

this is what I find particularly confusing. Changing the WiFi shouldn’t mess with MMS since they’re supposed to send via cell/LTE.

Edit

WiFi calling is turned off on my iPhone

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Answer 5

KiltedTim

Level 10

225,612 points

Feb 9, 2022 10:31 AM in response to Colindsv

Great! Glad you got it sorted out!

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MMS over new T-Mobile home internet

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