Unable to activate iMessage after porting number

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Level 1

4 points

Unable to activate iMessage after porting number

So I've exhausted all options I can find on the internet to try and solve this ...

I ported my number from EE to GiffGaff ... and have been unable to activate iMessage since.

It's been over 24 hours. I've tried every trick on the net I can find and no joy. Cannot activate. GiffGaff tell me it's not their issue and I need to contact Apple.

I've toggled messages and FaceTime on and off. Turned phone off 5 - 10 mins and tried to activate.

Repeated above but also reset network settings and signed out of and back into apple id.

Checked my number is correct. Checked date and time zones are set to auto and correct etc.

As you can tell this is getting a bit frustrating. I can't believe it's such a faff to get iMessage working ... any help you can give to get me back up and running would be most appreciated :)

iPhone XR

Posted on Feb 10, 2022 1:01 PM

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Answer 1

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ChrisJ4203

Level 10

236,297 points

Feb 10, 2022 1:26 PM in response to Gerbil01

Did you contact Apple like they said? You are not speaking with Apple here, this is a user to user support forum and Apple does not participate here. You need to use the Get Support link at the top of the page here to contact Apple Support for them to fix the issue. Not sure why it won't work, but my guess it has to do with the porting to another carrier. To activate iMessage, the phone needs to send a text to the Apple Servers and to receive one back to activate. But the final step after attempts to activate it fail is to contact Apple Support.

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Unable to activate iMessage after porting number

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