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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
every time I try to watch The Morning Show it tells me that video is not available. Then some of the time when I try to watch defending Jacob and the servant it tells me the video is not available to check my Internet connection. There is nothing wrong with my connection why am I not getting something I’m paying for?
E60-E3,
Something is causing the app to be unable to contact the remote servers.
See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
“Video not available” may mean no valid reaction from the remote server.
Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
Verify that your router doesn’t block ports that Apple services like to use.
Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
Verify that your Vizio TV has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.
Else
Something is causing the app to be unable to contact the remote servers.
See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
“Video not available” may mean no valid reaction from the remote server.
Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
Verify that your router doesn’t block ports that Apple services like to use.
Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
Verify that your Vizio TV has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.
Else
Programs/videos not available.
