Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook early 2013 keeps on restarting

Hello Community, My macbook early 2013 keeps on restarting and sometimes gives a glitch on the screen. I reinstalled OS Catalina, there are no apps on my computer, except for CleanMyMac and OS Cleaner, there are no startup apps present. I tried D + restart in order to get to Diagnose, but get an error and doesn't work. I tried safe mode but not long enough to wait until it crashes. It crashed immediately when I came back in normal mode. I attached a sreenshot with the glitch / distortion of the screen, straight afterward it crashes. (find below) I know glitches are very modern at the moment, but that's not what I want for my Mac. hahaHope anyone in this community can help find a solution or share experience. Thanks!


MacBook Pro 15″, macOS 10.15

Posted on Feb 12, 2022 6:24 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 13, 2022 8:51 AM

maarten251 wrote:

Thanks Leroy, I'll certainly try these suggestions. Thanks.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


On this <macbook early 2013 > A RAM issue would require a logic board replacement...


see Vintage and Obsolete:

Obtaining service for your Apple product after an expired warranty - Apple Support



Similar questions

3 replies
Question marked as Top-ranking reply

Feb 13, 2022 8:51 AM in response to maarten251

maarten251 wrote:

Thanks Leroy, I'll certainly try these suggestions. Thanks.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


On this <macbook early 2013 > A RAM issue would require a logic board replacement...


see Vintage and Obsolete:

Obtaining service for your Apple product after an expired warranty - Apple Support



Feb 13, 2022 8:37 AM in response to maarten251

maarten251 wrote:

Hello Community, My macbook early 2013 keeps on restarting and sometimes gives a glitch on the screen. I reinstalled OS Catalina, there are no apps on my computer, except for CleanMyMac and OS Cleaner, there are no startup apps present. I tried D + restart in order to get to Diagnose, but get an error and doesn't work. I tried safe mode but not long enough to wait until it crashes. It crashed immediately when I came back in normal mode. I attached a sreenshot with the glitch / distortion of the screen, straight afterward it crashes. (find below) I know glitches are very modern at the moment, but that's not what I want for my Mac. haha

https://discussions.apple.com/content/attachment/f5ba820f-0b3f-447b-95e7-0b67400a2806
Hope anyone in this community can help find a solution or share experience. Thanks!



These are two of the worst: CleanMyMac and OS Cleaner. I would uninstall those as soon as you have the chance.

Known to cause nothing but added issues on the macOS.




Your Screen Shot—

This is a classic l looks of a hardware issue with your RAM.


Try resetting the RAM sticks...

MacBook Pro: How to remove or install memory - Apple Support



you are testing for both bad RAM or bad bank—

one stick at a time in each bank, If the RAM sticks prove to work individual—and banks work individually.


Other known issues associated with your RAM—

worn clips

or

RAM banks slightly distorted/out of flat (use shims)


I see now you say—

MBP 2013 —THIS has soldered RAM —(ie non-user replaceable) you have to take it in for repair if you want it fixed.


[Link Edited by Moderator]


Macbook early 2013 keeps on restarting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.