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I'm trying to sign in to my Apple ID, but it keeps returning to the login page

Hi,

I'm trying to sign in to my Apple ID through my MacBook Air.

Username and password are correct, but it keeps returning to the login page.

I have restarted my MacBook, turned it off and restarted it, did new update but nothing helps.

I can log in via the iCloud website.

When I try to log in via appstore or AppleID via system preferences I can't get any further.

System Preferences --> AppleID --> Enter Username and Password --> Enter Verification Code --> Back to Enter Username and Password without Error.

Who can help me?


NEDERLANDS

Hi,

Ik probeer via mijn MacBook Air in te loggen in mijn Apple ID.

Gebruikersnaam en wachtwoord zijn juist, maar hij keert steeds terug naar de inlogpagina.

Ik heb mijn MacBook herstart, uitgeschakeld en opnieuw opgestart, nieuwe update uitgevoerd, maar niets helpt.

Via de iCloud website kan ik gewoon inloggen.

Zodra ik probeer in te loggen via appstore of AppleID via systeemvoorkeuren kom ik niet verder.

Systeemvoorkeuren --> AppleID --> Gebruikersnaam en wachtwoord invullen --> Verificatiecode invullen --> terug naar gebruikersnaam en wachtwoord invullen zonder fout melding.

Wie kan mij helpen?



[Re-Titled by Moderator]


MacBook Air 13″, macOS 12.2

Posted on Feb 12, 2022 8:37 AM

Reply
Question marked as Best reply

Posted on Feb 12, 2022 12:34 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com



Similar questions

1 reply
Question marked as Best reply

Feb 12, 2022 12:34 PM in response to willemijn112

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com



I'm trying to sign in to my Apple ID, but it keeps returning to the login page

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