iPad Air has black screen and force restart doesn't work
iPad Air has black screen and force restart doesn't work. It has been charging for 3 hours- don't know if it is taking a charge or not. What to do???
iPad Air, iOS 12
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If you already tried (to no avail) a "forced" restart of your iPad, it might be a hardware (screen? other internal component? battery?) problem.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
- Online:--> Genius Bar Reservation and Apple Support Options - Apple;
- Contacting a local Apple Store or AASP among the list provided above;
- Using the "Apple Store" app, available and downloadable from AppStore.