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software problem

Hi i got a software problem on my iPhone its just turn on the iPhone logo and then turns off i tried to restart it but it never works and later on it shows me that i have to plug it on a mac and update it. i tried it and it didn't work ether and now i don't know what to do.

iPhone X, iOS 12

Posted on Feb 12, 2022 1:24 PM

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Question marked as Top-ranking reply

Posted on Feb 12, 2022 1:37 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Feb 12, 2022 1:37 PM in response to majed_mustafa

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

software problem

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