My power beats pro and case stay connected to my iPhone when in case and closed

Aren't the powerbeats pro headphone supposed to disconnect from your phone when you put them back in the charging case? I've tried resetting them and it doesn't solve the problem. I have to manually go in to the system folder and disconnect them every time I take them out of my ears and it's extremely frustrating! I can't hear my phone ring when I take the headphones off because it's ringing in the headphones which are in the charging case.


What is the fix for this? I want them to disconnect every time I put them back in the case.

Posted on Feb 12, 2022 4:00 PM

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Question marked as Top-ranking reply

Posted on Feb 13, 2022 12:23 PM

Hi Thejenshaffer,


We understand that you'll put your Powerbeats Pro in the charging case, but it doesn't disconnect from your iPhone. You instead have to go to Settings > Bluetooth and disconnect that way each time. You can see if restarting the paired iPhone may help: Restart your iPhone - Apple Support It can seem like a simple step, but can sometimes help resolve issues.


If you haven't already, you'll want to make sure that your iPhone is fully updated, as it may help keep your Powerbeats Pro updated too:


Let us know if those steps help or if you've already tried those steps.


Take care.

1 reply
Question marked as Top-ranking reply

Feb 13, 2022 12:23 PM in response to Thejenshaffer

Hi Thejenshaffer,


We understand that you'll put your Powerbeats Pro in the charging case, but it doesn't disconnect from your iPhone. You instead have to go to Settings > Bluetooth and disconnect that way each time. You can see if restarting the paired iPhone may help: Restart your iPhone - Apple Support It can seem like a simple step, but can sometimes help resolve issues.


If you haven't already, you'll want to make sure that your iPhone is fully updated, as it may help keep your Powerbeats Pro updated too:


Let us know if those steps help or if you've already tried those steps.


Take care.

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My power beats pro and case stay connected to my iPhone when in case and closed

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