WhatsApp and Viber calls not working on iPhone XS, latest iOS

I'm not notified about WhatsApp, Viber calls and messages unless I open the app. It almost looks like the apps are not working in the background. When I open those apps everything appears, messages missed calls etc.


iOS is latest, Settings are good. This started happening suddenly. It worked few days ago. Any help here Apple?

iPhone XS

Posted on Feb 13, 2022 6:25 AM

Reply
3 replies

Feb 21, 2022 6:11 AM in response to neolukas

I also have the same problem with whatsapp on iphone 6.

It happened after I installed the most recent version of ios for that phonr (12.5.5).


I only get calls and texts if whatsapp is the only app open whether in the background or not - all other apps have to be closed.


Restarting, forced restart, toggling on/off airplane mode and offloading the app has made no difference; nor does it matter if background app refresh is on or off.


Apple support say the only thing left to try is to completely delete the app and then reinstall but I'm not prepared to do that at the moment.

Hope other people stumble upon this and cn offer more help.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

WhatsApp and Viber calls not working on iPhone XS, latest iOS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.