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Waysfn Author

Level 1

4 points

New User to ipad

Why is it when I go to apple store to get any app it asks me to fill out form. I fill it all out and it asks me to contact iTunes support

Posted on Feb 13, 2022 7:14 PM

Top-ranking reply

Tim_4_All

Level 3

973 points

Posted on Feb 13, 2022 10:15 PM

Hi Waysfn,

I'd strongly recommend going directly to Support with your issue. I'm guessing you had (or Apple believes you had) an iTunes account or previous AppleID and it is now causing a conflict with your sign in with the App Store (upper right user icon). This link takes you to authentication issues with your AppleID and others.

https://getsupport.apple.com/?caller=cups&PGF=PGF63006

One added suggestion, the form requires certain fields be filled out. I recall an issue with the title field must be filled. On the form make certain you are filling every field out.

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