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I just got AirPod Pros about 2 weeks ago and they are already broken. The charging case is not charging and the headphones are not connecting to my bluetooth. Where do I send for free replacement?

I just got AirPod Pros about 2 weeks ago and they are already broken. The charging case is not charging and the headphones are not connecting to my bluetooth. Where do I send for free replacement?

Posted on Feb 15, 2022 8:11 AM

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Question marked as Top-ranking reply

Posted on Feb 15, 2022 11:58 AM

For returns, refunds, and exchanges that you bought directly from Apple see:

Returns & Refunds - Shopping Help - Apple

You may find it more convienent to take them to an Apple Store and they will help you.

Otherwise take them to where you bought them.


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I just got AirPod Pros about 2 weeks ago and they are already broken. The charging case is not charging and the headphones are not connecting to my bluetooth. Where do I send for free replacement?

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