Touch ID button don't work when I press it

Hi, I have a MacBook Air 10 and its Touch ID button doesn't work when I press it. Touch ID works very well but there is no reaction when I press the button. for example for unlocking the screen that doesn't work.

It that a hardware problem?

MacBook Air 13″, macOS 10.14

Posted on Feb 17, 2022 2:55 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 17, 2022 7:07 AM

If you want to use the Touch ID button to shut down your Mac, it requires a firm, sustained press. Conversely, if you are using it to authenticate, use a light touch. Somewhere between those two extremes, it won't be recognized.


Use Touch ID on Mac - Apple Support

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Touch ID button don't work when I press it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.