You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t get AirPods Pro to stay connected to my iPhone 7

Just got AirPods Pro. I can get them to connect and make the connection noise, but then they soon automatically disconnect for some reason. I had reset them several times but it still doesn’t work. I can connect them to an iPhone 8 and they work fine. I have upgraded my iPhone 7 to 15.3.1, but still doesn’t work.

iPhone 7

Posted on Feb 17, 2022 10:46 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 17, 2022 10:53 PM

rybarrus Said:

"Can’t get AirPods Pro to stay connected to my iPhone 7: Just got AirPods Pro. I can get them to connect and make the connection noise, but then they soon automatically disconnect for some reason.[...]"

-------


A Few Thoughts:

Troubleshooting AirPods Connectivity:

A. Troubleshoot the Pairing:

Disable Bluetooth on all but one device — the one device you want to synchronize with these with.


B. Troubleshoot the Connection:

Using this via these Apple Support links, troubleshoot this.


C. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


D. Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

1 reply
Question marked as Top-ranking reply

Feb 17, 2022 10:53 PM in response to rybarrus

rybarrus Said:

"Can’t get AirPods Pro to stay connected to my iPhone 7: Just got AirPods Pro. I can get them to connect and make the connection noise, but then they soon automatically disconnect for some reason.[...]"

-------


A Few Thoughts:

Troubleshooting AirPods Connectivity:

A. Troubleshoot the Pairing:

Disable Bluetooth on all but one device — the one device you want to synchronize with these with.


B. Troubleshoot the Connection:

Using this via these Apple Support links, troubleshoot this.


C. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


D. Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

Can’t get AirPods Pro to stay connected to my iPhone 7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.