Voicemail transcription

I just got the iPhone 13 plus max …. If I miss a call and the person leaves a voicemail I get a text message with the transcript in my message as well as in my voicemails. I don’t need it in two places

Posted on Feb 18, 2022 10:13 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 19, 2022 7:04 AM

Who is your carrier? Some carriers provide the text message as a service and you would need to discuss that with them. Also, do you use any kind of Robo call killer? I participated in a discussion the other day where a person stopped receiving his visual voicemail transcript but was receiving a text message from a strange number. It turned out it was a problem with an robokiller app that had stopped working correctly. See the information they provided.


I finally found the following articles on a "tech" site here: https://arstechnica.com/civis/viewtopic.php?t=1404705 and followed through on the "robokiller" one and I don't even remember downloading that app but I guess I must have years ago? They say that there is a glitch in their app that can cause voicemail to be forwarded to one of their sites. I followed the instructions you can read here: https://support.robokiller.com/hc/en-us/articles/360027065591-How-can-I-disable-RoboKiller-on-my-iPhone-or-Android-device- and my voicemail is finally coming in to my iPhone's visual voicemail like it is supposed to.


Otherwise, your carrier is the one to talk to since voicemail is a carrier service and they would need to troubleshoot your problem.

8 replies
Question marked as Top-ranking reply

Feb 19, 2022 7:04 AM in response to Chaas122

Who is your carrier? Some carriers provide the text message as a service and you would need to discuss that with them. Also, do you use any kind of Robo call killer? I participated in a discussion the other day where a person stopped receiving his visual voicemail transcript but was receiving a text message from a strange number. It turned out it was a problem with an robokiller app that had stopped working correctly. See the information they provided.


I finally found the following articles on a "tech" site here: https://arstechnica.com/civis/viewtopic.php?t=1404705 and followed through on the "robokiller" one and I don't even remember downloading that app but I guess I must have years ago? They say that there is a glitch in their app that can cause voicemail to be forwarded to one of their sites. I followed the instructions you can read here: https://support.robokiller.com/hc/en-us/articles/360027065591-How-can-I-disable-RoboKiller-on-my-iPhone-or-Android-device- and my voicemail is finally coming in to my iPhone's visual voicemail like it is supposed to.


Otherwise, your carrier is the one to talk to since voicemail is a carrier service and they would need to troubleshoot your problem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Voicemail transcription

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.