You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 12 pro max screen frozen after IOS 15.3.1 update

None of the suggestions worked for me because to shut down the phone you have to use the screen and swipe to "power off". and it is not responding.

THIS IS UNACCEPTABLE! Apple should have fixed this problem before releasing this software version.

Our life depends on our phones. Please help.

iPhone 12 Pro Max, iOS 15

Posted on Feb 19, 2022 10:43 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 19, 2022 11:33 AM

If none of the suggestions worked & If the problem persists, visit an Apple Store or an Apple Authorized Reseller in your region for assistance to diagnose the problem.

And they could offer a possible solution.

You will first have to make an appointment due to the pandemic.

1 reply
Question marked as Top-ranking reply

Feb 19, 2022 11:33 AM in response to yelda147

If none of the suggestions worked & If the problem persists, visit an Apple Store or an Apple Authorized Reseller in your region for assistance to diagnose the problem.

And they could offer a possible solution.

You will first have to make an appointment due to the pandemic.

iphone 12 pro max screen frozen after IOS 15.3.1 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.