I have forgotten my MacBook Air login password. Now, when I try to reset the password by logging into my iCloud account it gives me an error “There was an error connecting to the Apple ID server”. Even if I try to reset my iCloud ID and password, it says there is no internet connection when my internet is connected to a stable Wi-if network.
Can someone help?
MacBook Air 13″, macOS 10.15
If I Command+R, I see the apple logo and then I land on the my account whose password I have forgotten. I have tried this multiple times but I do not land on a screen where I have utilities in top tool bar. The only option on landing screen is to enter my account password.
I have tried Recovery OS as well(Command + R + S), this takes me to a screen where I am asked to choose an option to reset password. On the top right nav, I see option to restart, shutdown or choose startup disk(I don’t know the password to unlock the disk).
If I Command+R, I see the apple logo and then I land on the my account whose password I have forgotten. I have tried this multiple times but I do not land on a screen where I have utilities in top tool bar. The only option on landing screen is to enter my account password.
I have tried Recovery OS as well(Command + R + S), this takes me to a screen where I am asked to choose an option to reset password. On the top right nav, I see option to restart, shutdown or choose startup disk(I don’t know the password to unlock the disk).
Reset Computer Password for the Administrator Account Password
Intel Computer
1 - Restart computer and immediately hold Command + r keys
2 - Top Tool Bar >> Utilities >> Terminal
3 - Type resetpassword as one word and no spaces
4 - Press Return key
5 - Follow the prompts and remember the New Password
Apple Silicon M1 Computer
1 - Choose Apple menu > > Shut Down.
2 - Press and hold the power button on your Mac until you see “Loading startup options.”
3 - Click Options, then click Continue.
4 - Top Tool Bar >> Utilities >> Terminal
5 - Type resetpassword as one word and no spaces
6 - Press Return key
7 - Follow the prompts and remember the New Password
This is the Official keyboard combination from Apple so if it does not wrk try again
Intel processor
Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.
Based upon you previous information stating this is an Intel Computer, I have to guess;
1 - Either one is using an External Bluetooth Keyboard which is not functioning properly. For best results use a USB wired Keyboard
2 - or the External Bluetooth Keyboard is not connected to the computer at the time of powering up
3 - User error
4 - The computer is an actually a Apple Silicon ARMS based computer
Should it be an Apple Silicon ARMS computer - refer to below
Apple Silicon M1 Computer
1 - Choose Apple menu > > Shut Down.
2 - Press and hold the power button on your Mac until you see “Loading startup options.”
3 - Click Options, then click Continue.
4 - Top Tool Bar >> Utilities >> Terminal
5 - Type resetpassword as one word and no spaces
6 - Press Return key
7 - Follow the prompts and remember the New Password
It’s an Intel Computer and Command +r takes me to my account login screen.
Unable to Reset Password on Login Screen - There was an error connecting to the Apple ID server
