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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
The Trackpad is no more responsive after the latest Big Sur update (11.6.4) on my late MacBook Air 13“ from early 2014.
I am using a USB Mouse instead. how can I regain the trackpad functionality?
thx in advance!
MacBook Air
Start with Reset NVRAM or PRAM on your Mac and perform this action 3 times consecutively ( 1 Bong, 2 Bong and 3 Bong ) and release the key combinations.
Restart and Test .
1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time -Normal.
2 - Does the issue present in this mode ?
3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
4 - If the issue is present in the dummy account - then this appears to be a System Wide issue.
5 - Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.
The application is free or paid from added features.
Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.
Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.
This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.
This will included Norton Antivirus
The The Built in Security is all that is required.
Start with Reset NVRAM or PRAM on your Mac and perform this action 3 times consecutively ( 1 Bong, 2 Bong and 3 Bong ) and release the key combinations.
Restart and Test .
1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time -Normal.
2 - Does the issue present in this mode ?
3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
4 - If the issue is present in the dummy account - then this appears to be a System Wide issue.
5 - Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.
The application is free or paid from added features.
Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.
Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.
This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.
This will included Norton Antivirus
The The Built in Security is all that is required.
You are welcome and thank you too.
Do come back to the ASC Forums, ( Apple Support Communities ) in the future, if / or when additional question may arise
trackpad unresponsive after latest OS update on MacBook Air 13“, early 2014
