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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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deanne313 Author

Level 1

4 points

Air Pods Pro Case

Should I have two metal contacts inside my ipods pro case? I have only one on right. I cleaned the inside with iIsopropyl alcohol and the metal moved and my case will not shut properly with the air pod inserted. How may I fix?

Posted on Feb 20, 2022 9:40 AM

Top-ranking reply

Brandon_J_321

Community Specialist

Posted on Feb 21, 2022 8:01 AM

Howdy deanne313,

I understand you've noticed that your AirPods Pro Case won't close properly as a metal piece was moved while cleaning it, right?

As the AirPods Pro Case isn't closing, you'll want to look into your service options to get this fixed. For information regarding service, check out the following link:

AirPods Replacement, Service, and Repair

If you're looking for assistance with setting up service after reviewing that link, Contact Apple Support.

Cheers!

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Air Pods Pro Case

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