How to remove app from Screen Recording in 10.15

Question

Level 1

10 points

How to remove app from Screen Recording in 10.15

Hi. I'm trying to remove an app from Screen Recording in 10.15.7 but I can't (Support-LogMeInRescueInstantChat.app). The app is not installed but the name continues on the screen recording list. I tried control+click to show in finder but since it's not on my computer, it can't be found. There are no plus/minus signs either on the screen recording window. The icon is a white generic one. I ask because I think this is what's holding this app from working on my computer.

MacBook Pro 13″, macOS 10.15

Posted on Feb 21, 2022 12:47 PM

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Answer 1

SnickZ.

Community Specialist

Feb 22, 2022 12:02 PM in response to Otelina

Hey Otelina,

It appears that you've removed an app you were using, but you're still seeing vestiges of what it's left behind. You'd like to remove all remnants, and we're glad to provide assistance.

How do I uninstall the host for Mac manually? - Central Support -- LogMeIn has become GoTo! now and these are the steps that they've provided.

How do I contact Central support? - Central Support -- You can also contact GoTo! for help.

Thanks for using Apple Support Communities!

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Answer 2

SnickZ.

Community Specialist

Feb 22, 2022 1:38 PM in response to Otelina

Thanks for trying those steps and getting back to us, Otelina. It’s appreciated.

Since the developer couldn’t help, we recommend contacting Apple Support to look into this with you: Get Support

Cheers!

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Answer 3

RAMSKULL

Level 1

14 points

Feb 22, 2022 2:40 PM in response to Otelina

I’m by no means an expert on this subject, but a couple of simple actions came to mind which I have stumbled upon in the past. However, if I’m mistaken, these dilemmas may have all been issues I resolved in Finder & not other areas like the Privacy tab within the Privacy & Security section of System Preferences. The simple actions are as follows: 1) Try to see if you are able to drag the remnant file out of the Screen Recording list & over to the trash bin or try right clicking on it to see if a pop-up action menu appears. 2) If you use an external hard drive, USB flash drive, or SD card; maybe it’s possible you had the app stored in one of these external storages and then deleted it but did not empty the trash bin before ejecting the external disc/drive. I’m guessing these probably are not the case in your issue but would be painless & simple to try.

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Answer 4

Otelina Author

Level 1

10 points

Feb 22, 2022 1:31 PM in response to SnickZ.

Thanks SnickZ.

I tried "sudo /Library/Application\ Support/LogMeIn/uninstaller.sh" and it says "command not found".

I tried "/Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/Helpers/LogMeInserverctrl stop" and it says "no such file or directory: /Library/Application".

I tried "/bin/launchctl unload /Library/LaunchDaemons/com.logmein.logmeinserver.plist 2>/dev/null euid:0 uid:0

/bin/launchctl bsexec 68 chroot -u 501 -g 20 / /bin/launchctl unload -S Aqua /Library/LaunchAgents/com.logmein.logmeingui.plist 2>&1 euid:0 uid:0

/bin/launchctl bsexec 68 chroot -u 501 -g 20 / /bin/launchctl unload -S Aqua /Library/LaunchAgents/com.logmein.logmeinguiagent.plist 2>&1 euid:0 uid:0

/bin/launchctl unload -S LoginWindow /Library/LaunchAgents/com.logmein.logmeinguiagentatlogin.plist 2>/dev/null euid:0 uid:0" and some say "Operation not permitted".

I looked for all the components as per your link but there were none to be found. It's still there! I already tried GoTo but they couldn't help me. They suggested I post it here.

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