iPad Pro 10.5” - sudden hairline crack with no discernible cause?

Hello. I’ve had a 2017 10.5” iPad Pro for almost 4 years now, and it’s served me well for school. However, today, a hairline crack appeared out of nowhere with no identifiable cause. I’d just used the device an hour earlier, set it on a desk to place a call, then returned to find a fracture. The crack runs perfectly from the bottom left corner to the opposite side. There is no branching or shattered glass, just a single straight line. Notably, the device also has a bright spot about 2 in above the home button which I’ve heard can be indicative of battery issues. What is my best course of action in this scenario? I was already planning to trade in in a few months for the new school year, can I still salvage things in terms of trading the device in? Is this a manufacturing defect? Thank you.

iPad Pro, iPadOS 15

Posted on Feb 21, 2022 6:04 PM

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4 replies

Feb 21, 2022 6:29 PM in response to mcaterpillar

Glass does NOT crack on its own.

Some stressor caused the glass crack. It could have been something that was happening with this iPad in the immediate past.

Something happened to this iPad or repeated “somethings” to this iPad for the screen to crack on your iPad Pro.

There is NO WAY or PROOF to prove ANY manufacturing defect.

NOT after 4 years of use!

Agsin, glass does NOT simply crack all by itself.


Sorry.


This iPad is long out of warranty and with this crack, there will be NO trade-in value for this iPad, now.

It is either attempt to get this iPad year and model replaced ( the costs will be a screen crack repair costs which, out of warranty, will cost approximately 60% of what that iPad Pro originally cost ) or forget ANY trade-in money and “bite the bullet” and purchase another new iPad OR purchase a “newer”, refurbushed or newer, used iPad model.

Either way, this will be an expensive replacement cost proposition.


Sorry.


There are PLENTY of less expensive, newer, older iPad models that can run the latest, current versions of iPadOS.

If you need OR ONLY able to purchase older, less expensive iPad models, look at older iPads from 2014 and later.


All of these older model iPads below, CAN run the latest releases of iPadOS 15.


2014, 9,7 inch screen iPad Air 2 models ( NO Pencil support )

2015, 7.9 inch screen iPad Mini 4 models ( NO Pencil support )

2015-2017, 12.9 inch screen iPad Pro models. ( 1st gen Pencil support )

2016, 9.7 inch screen iPad Pro models ( 1st gen Pencil support )

2017,10.5 inch screen iPad iPad Pro models ( 1st gen Pencil support )

2017, 9.7 inch screen iPad 5th gen models ( NO Pencil support )

2018, 9.7 inch screen iPad 6th gen models ( 1st gen Pencil support )

2019, 10.2 inch screen iPad 7th gen models ( 1st gen Pencil support )

2020, 10.2 inch screen iPad 8th gen models. ( 1st gen Pencil support )

2019, 7.9 inch screen iPad Mini 5th gen models ( 1st gen Pencil support )



Get the largest internal data storage model you can afford as NO Apple iOS device has ANY expandable storage.


I am sorry that you had to learn all of this.



Sorry & Best of Luck to You!


Feb 21, 2022 6:26 PM in response to mcaterpillar

If you decide to go down the path of purchasing used, secondhand Apple devices, here is how to avoid purchasing an Apple iOS/iPadOS device with user activation lock, in the future.



If you purchase any iPad, or any Apple iOS device, for that matter, used/second hand, online, or even in-person, make sure this iPad does NOT have user activation lock and has been properly reset for sale.

A properly reset for sale iPad should initially power up to an animated, multi-language “Welcome” screen.

DO NOT take the iPad seller's word that this iPad is user activation lock free!

We have seen plenty of used iOS device purchasers get scammed.

User Activation Lock can never be bypasss, circumvented or worked around IF there is no correct previous/original user information to be able to do so.

Apple doesn't get involved with ANY user activation locked, used/second-hand sold devices, either.


So, buyer beware!


If purchasing a used device in-person, power the iPad ON

If the iPad DOES NOT display the initial animated, multi-language “Welcome” screen, then pass on purchasing this iPad.

If the iPad powers up to any other screen, then forget purchasing this iPad.

You cannot trust that the seller actually has the correct needed info to properly reset the iPad back to factory settings right then and there before the actual purchase and exchange of money for the iPad, in question.

Pass on the device!


If you are purchasing this used iPad online ask the seller to provide multiple images, either online or be sent to you via email, showing this animated, multi-language “Welcome” screen of the interested in purchasing iPad model.

Even better, ask for a short video be sent to you showing this animated, multi-language “Welcome” screen, in action and in its entirety, posted to the online ad or emailed to you.

If the online iPad seller refuses any of these requests, pass on the iPad. DO NOT buy!



Good Luck to You!

Feb 21, 2022 6:32 PM in response to MichelPM

Thank you. Cost isn’t a concern, I was already saving to make a new purchase anyways. I’d heard that the 10.5” sometimes suffers from a manufacturer’s defect that can cause something like this, but the poor thing is already pretty aged. Do you have any recommendations for a best purchase for a student? I primarily use the iPad for note taking and homework with Notability or drawing on Procreate with Apple Pencil.

Feb 21, 2022 6:37 PM in response to mcaterpillar

All current iPad models all run the same full iPadOS and all the same apps from the Apple iOS App Store.

All current iPad models all either use the original, 1st or newer 2nd gen Apple Pencil.

( iPad 7th, 8th and 9th gen and iPad Mini 5 all use the original, 1st gen Apple Pencil )

( 2018, 2020 and the newest 2021 iPad Pro, iPad Mini 6 and 2020 iPad Air 4 models use the 2nd gen Apple Pencil )



So, iPads are more like cars, now.


You are paying for iPad optional features, now.



Do you want/need larger internal data storage space for data, like music. movies and photos/images and room for other types of data?


Do you need a larger or smaller iPad screen?


Do you/want/need higher color gamut display with Tru-tone room brightness calibration?


Do you need a larger screen with much more pixels that is much brighter, with a high resolution dymanimc ( XDR ) color gamut range?


Do you need/want an iPad model in a variety of colors?


Do you want/need a bonded, laminated display?


Do you want/need faster, more powerful internal CPU?


Do you want/need more internal processing RAM?


Do you want/need better iPad cameras?


Do you want/need better/more iPad speakers?


Do you want/need the improved, 2nd gen Apple Pencil?


Do you want/need to have the new Magic Keyboard portfolio for the 2018/2020 iPad Pro/iPad Air 4 models?



All of these options are what you need to decide if you really need, or not, and to decide to pay for accordingly.

The more iPad features you decide you need, the more you pay.


It all comes down to how much money you are willing to spend on iPads with additional, premium features.


You can now pretty much do everything on any current iPad model, now.

All current iPad models are sufficiently powerful enough, today, to do pretty much any task put to them now.



iPad - Compare Models - Apple


Purchase the largest internal data storage capacity iPad model you can afford as no Apple mobile iOS/iPadOS devices have ANY internal expandable storage.

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iPad Pro 10.5” - sudden hairline crack with no discernible cause?

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