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AirPods (1st Gen) continuously disconnecting

Hi Apple,


My AirPods (1st Gen) continuously disconnects after I connect my AirPods to my iPhone, iPad and/or Mac. I’ve reset the AirPods to its original settings, forgot the device and reconnect back, and also used the wireless interference tricks to help me but unfortunately I still have this issue.


I hope you could suggest another alternative and I was wondering if there’s any service programme that covers this issue.


Thank you.

Posted on Feb 22, 2022 6:27 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2022 6:36 AM

Hi there. Here are some things to try:


1) I know you said you have tried these, but make sure you've done all of the proper reset/unpair steps from these Support links: Unpair, restart, or reset your AirPods - Apple Support

How to reset your AirPods and AirPods Pro - Apple Support


Let me know if you have tried these and it still doesn't work

1 reply
Question marked as Top-ranking reply

Feb 22, 2022 6:36 AM in response to master_hi

Hi there. Here are some things to try:


1) I know you said you have tried these, but make sure you've done all of the proper reset/unpair steps from these Support links: Unpair, restart, or reset your AirPods - Apple Support

How to reset your AirPods and AirPods Pro - Apple Support


Let me know if you have tried these and it still doesn't work

AirPods (1st Gen) continuously disconnecting

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