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airpods only connect when case is charging

The AirPods will only connect when the case is plugged in to a charge cord. Once they connect, they work normal. The case battery is holding a charge. Does anyone have any ideas on how to correct this?

Posted on Feb 22, 2022 5:17 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 2, 2022 5:52 PM

I have a 12 pro that has this issue

5 replies

Feb 24, 2022 7:26 AM in response to Coy12

Coy12 Said:

"airpods only connect when case is charging: iPhone 13, iPhone 11 and an iPhone SE. all three devices require the airpod case to be plugged into a charger before they will connect. The case is fully charged as are the AirPods."

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Troubleshooting AirPods Charging...

A Few Thoughts to Try:


A. Visit Apple Support links:


B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Restart the iPhone:

Use either of these two methods


D. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.
  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)
  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.

Feb 24, 2022 7:25 AM in response to Coy12

Coy12 Said:

"airpods only connect when case is charging: iPhone 13, iPhone 11 and an iPhone SE. all three devices require the airpod case to be plugged into a charger before they will connect. The case is fully charged as are the AirPods."

-------


Troubleshooting AirPods Connectivity:


Start by wiggling it in your ear. No success? If so, refer to the following...


Troubleshooting AirPod Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:





B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

Feb 22, 2022 10:33 PM in response to Coy12

Coy12 Said:

"airpods only connect when case is charging: The AirPods will only connect when the case is plugged in to a charge cord. Once they connect, they work normal. The case battery is holding a charge. Does anyone have any ideas on how to correct this?"

-------


Troubleshooting Bluetooth on a Device:

What device are you connecting these to?

Mobile: If you can't Connect a Bluetooth Accessory to your iPhone, iPad, or iPod touch - Apple Support

airpods only connect when case is charging

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