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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Since updating my iPad Air to 15.3.1 it won’t print or connect to my printer but just sends the message gathering print information then it just does nothing. My old iPad prints as does my iPhone. I have restarted both iPad and printer but it still won’t work
iPad, iOS 9
If set-up correctly, should you continue to experience difficulties, your WiFi Router may be unexpectedly failing to pass Apple Bonjour traffic on you local network - or your WiFi Router or Network Switch may be blocking this device discovery protocol.
The Apple Bonjour protocol uses mDNS (Multicast DNS) UDP port 5353.
You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:
Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:
If you continue to have difficulties, check to see if your iPad settings are is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.
Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address
The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.
Use private Wi-Fi addresses on iPhone, iPad, iPod touch, and Apple Watch - Apple Support
Thank you so much. I have struggled with the issue all day! Nothing worked until I switched off the Private address feature and now it prints out perfectly! Many thanks as I would never have thought to do that!
You are very welcome. I’m delighted that the source of the problem has been both positively confirmed and resolved.
You are a genius! Thank you so much as I just would never had thought to try that. Your rapid response was very much appreciated.
I do try 🙂
Since updating my iPad Air to 15.3.1 it won’t print and sends the message gathering print information then that clears and nothing happens!
