Old notifications coming back after being cleared

Hello,


I'm having this issue for more then 1 month now, which I saw people also had it a long time ago, last comments being in 2020 and for older iOS. Proposed solutions there did not help my case.


Problem - old notifications are coming back in the notifications center, even after clearing them or reading them from the apps itself.


Scenario A:

  1. Swipe down to see notification center.
  2. I see (e.g. Instagram app) 5 notifications from the app.
  3. I click on one notification and I'm going into the app.
  4. I read all other notification within the app and then leaving it. So at this stage it's obvious that I have read all notifications from that app and there shouldn't be any in the notification center.
  5. I open notification center and I see from those 5, only 1 (the one clicked) has been cleared and the other 4 notifications are still appearing in the list.
  6. Why?


Scenario B:

  1. Phone is locked and I'm looking at the notification center.
  2. I see 10 notifications from Outlook app (e.g.) and I swipe left to clear them all, one by one - not opening them, not unlocking the phone.
  3. Soon as I receive another e-mail and looking at the notification center (not unlocking the phone) - I see the new e-mail and the cleared ones too.
  4. Why should I see cleared notifications if I chose to clear them?


I'm using iPhone 13 Pro, iOS last updated 15.3.


I have tried the following and it didn't help:

a. I have restarted the phone.

b. I've done a RESET of all data and settings.

c. I've done a RESET of all network settings.


Thank you.

Sincerely,

Roman

iPhone 13 Pro, iOS 15

Posted on Feb 23, 2022 6:57 AM

Reply
6 replies

Feb 24, 2022 8:48 AM in response to Roman_MD

Hi, Roman,


Thanks for visiting the Apple Support Communities. We understand that you have some questions related to how Notifications work on your iPhone. Specifically, they do not clear as expected and in some cases, old notifications reappear. We are happy to help.


It sounds like you've done some good troubleshooting already. Next, we do encourage you to update your iPhone 13 Pro to the latest version of iOS, which is iOS 15.3.1: Update your iPhone, iPad, or iPod touch - Apple Support


Once you've done that, make sure all of your apps are up-to-date, as well: How to manually update apps on your Apple device - Apple Support. Pre-installed Apple apps will update along with your iOS software.


If the issues continue after this, we would suggest creating a backup of your device: How to back up your iPhone, iPad, and iPod touch - Apple Support, then restoring it to factory settings: Restore your iPhone, iPad, or iPod to factory settings - Apple Support. Once this has been done, set your iPhone up as a new device (without restoring your backup): Set up your iPhone, iPad, or iPod touch - Apple Support. You can sign into your accounts and re-download your apps, then test to see if the issue continues.


If so, please get in touch with Apple Support directly. You can do that here: Get Support.


Have a great day.

Feb 25, 2022 1:11 AM in response to Lindsay_B.

Hello Lindsay,


Thank you for your message.

I have done all the steps you mentioned and the problem still persists.


  1. iOS is updated to 15.3.1
  2. all apps are updated to the latest of their versions
  3. I have done a factory reset


The problem still persists.

It's supper annoying how notifications works on iPhone... :(


Looking forward for further assistance.

Thank you.


Sincerely,

Roman

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Old notifications coming back after being cleared

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