You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Kernel Panic every time I close computer

I just updated to the latest version of Big Sur (11.6.4). Suddenly, every time I close and then reopen my computer, there is a kernel panic. I tried rebooting in Safe Mode and the problem is still there. The particular error message says "Sleep transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.driver.AppleIntelICLLPGraphicsFrameBuffer."

MacBook Pro 13″, macOS 10.14

Posted on Feb 23, 2022 9:22 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 3, 2022 1:07 PM

Thanks for the clarification.


I am nearly two days in post-Monterey upgrade and my MacBook is still completely stable, when it normally would have panicked multiple times (and I’ve been intentionally sleeping it frequently to try to trigger the panic behaviour).


I’m going to go ahead and call this a software issue.


I think the best advice for now is that anyone who can upgrade to Monterey should do that. (And otherwise consider a rollback.)

50 replies

Mar 2, 2022 8:33 PM in response to emanymyllaerton

It might be a hardware issue, but consider the possibility that something installed on the Mac is conflicting with the latest version of the MacOS that is being upgraded to, but worked ok with earlier versions. There are ways to test this, including booting into Safe Mode. A drastic step, maybe not for everyone, but a step I have successfully taken in a case similar to yours, is to make two backups that you have checked are sound. Then erase and reinstall the MacOS, create one generic administrator user (call it "admin") and upgrade to the desired version of the MacOS, but install nothing. You now have a generic, vanilla Mac, much like a brand new unit from the factory. If the problem is present, it is likely to be broken or faulty hardware. If the problem is gone, then migrate users and account and files, but nothing else (no software, no settings), retest for proper behavior, then reinstall software bit by bit, testing after each install to ensure the problem has not returned.

Mar 3, 2022 6:06 AM in response to emanymyllaerton

Thanks, that's what I'd originally assumed, and makes more sense to me. (I was just a bit confused by previous comments that seemed to imply that it was more likely to be a hardware issue, even if the device was stable on other OS versions.)

Stable on older, but not newer doesn't exclude hardware. Stable on old and newer would imply some software issue either with the bad version or conflict with some third-party software.


Sometimes, the only way to isolate the issue is as steve626 noted. Completely erase and install. Run it with absolutely nothing else installed.

Mar 3, 2022 7:48 AM in response to max1demian

The instructions you linked to are nearly useless generic instructions for dealing with a kernel panic. Given the number of reports of this problem and its coincidence with upgrades to 11.6.4, it's highly unlikely it is caused by a hardware failure (a hardware-software incompatibility is a different issue), and highly likely the root cause is software related. I would advise people not to waste their time following the steps you linked to and seek other alternatives.

Mar 3, 2022 8:24 AM in response to steve626

The problem definitely still happens in Safe Mode. Also, when I went to the Genius Bar, they were unable to figure out where the problem was, either in software or in hardware. They told me to send in my computer for repair, but I'm not sure that they'll actually accomplish anything because their diagnostics didn't indicate any problems with the component they want to repair.

Mar 5, 2022 3:59 PM in response to reiny97

Safe mode disables most non-Apple things but if the system is damaged enough, sometimes even safe mode has problems. Before sending it in for repairs, I would do those backups (you'll need those anyway if you send your Mac in) and try the clean reinstall from scratch that I described earlier. It once resolved an odd problem I had on an older MacBook Air some years ago. In fact that clean install will tell you immediately if the panic upon sleep is due to hardware or something else. If it occurs even with a plain vanilla configuration, it is hardware.

Mar 7, 2022 4:16 AM in response to reiny97

Same problem here. Started after latest security update for Catalina. Still there after upgrade to Big Sur 11.6.4 (I’m not ready to upgrade to Monterey yet for various reasons). Only happens when Apple Music is started, but in that case it happens every time I put the computer to sleep. I created a new user as a test, but it has the same problem. I also tried to start in safe mode, which made some difference: I still cannot wake the computer by pressing any key, but I can by pressing the start key (upper right key on the keyboard), so apparently the computer hasn’t crashed, but it’s a bit pointless using Apple Music in safe mode, as the internal speakers are not available.

Mar 7, 2022 7:05 AM in response to Erik_E2

It seems to be the way things go nowadays; the easiest way to fix a bug in last year's MacOS, is to upgrade to this years MacOS; for me, upgrading from Big Sur 11.6.4 to 12.2.1 Monterey solved it. But don't follow the advice Apple Support gave me to install all App updates in safe mode if you have Xcode on 11.6.x; it will crash your Mac in a different way than the kernel panic when sleeping.

It's sad, but you have to download about 32GB and wait about 8 hours in total to stop making your Mac crash when it sleeps. But now I can airplay from my phone to my Mac. I still have to think of a reason why that is useful, but I can :-)

And it can even sleep 😴

Mar 7, 2022 2:11 PM in response to bkrijger

Completely agree. What's also strange is that when I went to the Genius Bar for help, they were unaware of the problem. Does anyone at Apple even read these discussions? Apple created this mess. So why aren't they fixing it? Now. It sounds like upgrading to Monterey isn't easy either. These constant crashes are becoming a major problem for me at work.

Mar 14, 2022 6:11 PM in response to reiny97

Did it happen before it like since 12/29/2021 with v11.6.2? My client's 13" Intel 2020 MBP did that when waking up from its sleep (doesn't need to close its lid). It either froze, rebooted, etc.). In macOS v11.6.4, it just doesn't wake up and requires to hold down the power button. :( I had to disable its system sleep to avoid this! I hope v11.6.5 fixes it.

Kernel Panic every time I close computer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.