Kernel Panics

Question

Level 1

7 points

Kernel Panics

Hello,

I am having kernel panics which are causing my machine to reboot every few days, always when I'm not actively using it. I have a 2017 MacBook Pro, 2.3ghz dual core i5 with 16GB RAM running the latest version of Big Sur (11.3.1).

Have reset the PRAM and NVRAM and this has made the reboots less frequent (they used to happen every day).

Below are the two most recent issue reports. Would really appreciate advice on whether or not this is a hardware issue, as don't want to create a clean user profile or OS reinstall unnecessarily.

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Thanks in advance.

[Link Edited by Moderator]

Posted on May 17, 2021 7:16 AM

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Answer 1

Best reply

HWTech

Level 9

56,036 points

May 18, 2021 12:47 AM in response to oxstud88

You need to use the "Additional Text" icon which looks like a piece of paper. You need to paste the contents of the log into the "Additional Text" message body, otherwise you will just end up copying the path to the file on your Mac.

You may also want to run EtreCheck and post the report here. You will need to click the "Share Report" icon within the EtreCheck app and selecting "Copy Report" and pasting the report here using the "Additional Text" icon which looks like a piece of paper.

To check for possible hardware issues run the Apple Diagnostics.

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Answer 2

oxstud88 Author

Level 1

7 points

May 20, 2021 1:30 AM in response to HWTech

Thanks again HWTech. I couldn't locate application files for either CleanMyMac or usboverdrive, but did find some residual Library files which have now been deleted. Have also uninstalled any similar software.

Unfortunately my mac crashed again coming out of sleep mode (I think maybe this is always the case as the crashes always happen when I'm away from my computer?) - have posted the new report here. Wondering if it could be due to a peripheral, e.g. bluetooth mouse?

I also ran the Apple Diagnostics and it said the computer was all fine (ADP000 - no issues found).

Have rerun EtreCheck as suggested and posted below.

New EtreCheck Report

Error Report

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Answer 3

HWTech

Level 9

56,036 points

May 19, 2021 12:14 PM in response to oxstud88

First uninstall CleanMyMac by following the developer's instructions. Anti-virus apps, cleaning apps, and third party security software is not needed on a Mac and usually causes more problems than it solves plus they impact system performance.

If you still have issues, then you may want to make sure the "usboverdrive" item is completely up to date as it has crashed 14 times or uninstall that software. I don't know what app that driver is associated with.

If you still have problems after that, then run EtreCheck again and post the new report here.

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