Legit email goes to junk and spam folders

Hello bakarakataka.

Thanks for reaching out to Apple Support Communities. We understand that Mail is sending legitimate emails to the Junk or Spam folders. We know how important emails are and we will be glad to assist.

Let's try the following:

"If emails are incorrectly marked as junk

There are several ways you can prevent Mail from incorrectly marking legitimate messages as junk.

• Tell Mail that a message is legitimate. In the banner of the message, click Move to Inbox, or select the message, then click the Not Junk button  in the Mail toolbar (or use the Touch Bar).
• Add the sender to the Contacts app. See Use information found in Mail in other apps.
• Review your junk mail settings in the Junk Mail pane of Mail preferences, as well as any rules you might have created to handle junk mail, and make changes as necessary."

If junk mail filters aren’t working in Mail on Mac

If the issue persists, Contact Apple for support and service

Cheers.