not available serial number

hi

I buy a MacBook air 2020 in the last few days but the serial number of this is not available in the coverage segment.

and show this message: We’re sorry, we’re unable to check coverage for this serial number. Please check your information and try again. For help with Apple accessories, please


what's that mean??

please help me

thankyou

MacBook Air (2020 or later)

Posted on Feb 26, 2022 1:06 AM

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Question marked as Top-ranking reply

Posted on Feb 26, 2022 4:32 AM

I ran into a somewhat similar issue and needed to contact Apple directly (https://support.apple.com/en-us/HT201232) to get the issue resolved. Be prepared with your Mac's serial number and you purchase receipt with the date of purchase.


Also, make sure you are in a location where you can be on line if Apple needs to directly verify your Mac.

2 replies
Question marked as Top-ranking reply

Feb 26, 2022 4:32 AM in response to hossein304

I ran into a somewhat similar issue and needed to contact Apple directly (https://support.apple.com/en-us/HT201232) to get the issue resolved. Be prepared with your Mac's serial number and you purchase receipt with the date of purchase.


Also, make sure you are in a location where you can be on line if Apple needs to directly verify your Mac.

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not available serial number

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