User profile for user: andrena160
andrena160 Author
User level: Level 1
6 points

Unable to duplicate video

When I click on “duplicate”, it loads half way and then a message pops up saying: “Cannot Duplicate Video. An error occurred while duplicating this video. Please try again later.”


I have tried turning off my phone, leaving it for 10 minutes then turning it back on.


I have switched over from “optimize iPhone storage” over to “download and keep original files”.


My iCloud has only 320 GB stored out of 2 TB available. (So I have plenty of storage.)


I’ve tried closing all my apps.


What can I do to be able to duplicate my video?

iPhone X, iOS 14

Posted on Feb 26, 2022 2:27 PM

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User profile for user: Jeff_W.
Jeff_W.
User level: Community Specialist

Posted on Feb 27, 2022 9:43 AM

Hey there, and welcome to Apple Support Communities andrena160,


From our understanding, you are having issues duplicating your video even though you have 2 TB of iCloud storage available. We can certainly understand your concern and are here to help.


We would like to ask you a couple of questions in order to get a better understanding. First, what exact version of iOS are you currently using? We ask as the menus and options can change slightly between versions of iOS, and we want to make sure we provide the most accurate steps. You can locate this by going to Settings > General > About. Also, what is the total available physical storage of your device? You can locate this by going to Settings > iPhone Storage. Finally, what is the size of the video you are trying to duplicate and your internet and Wi-Fi strength?


We thank you for your answers, they will help guide us to the next troubleshooting step.


Kindest regards!

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User profile for user: Jeff_W.
Jeff_W.
User level: Community Specialist

Feb 27, 2022 9:43 AM in response to andrena160

Hey there, and welcome to Apple Support Communities andrena160,


From our understanding, you are having issues duplicating your video even though you have 2 TB of iCloud storage available. We can certainly understand your concern and are here to help.


We would like to ask you a couple of questions in order to get a better understanding. First, what exact version of iOS are you currently using? We ask as the menus and options can change slightly between versions of iOS, and we want to make sure we provide the most accurate steps. You can locate this by going to Settings > General > About. Also, what is the total available physical storage of your device? You can locate this by going to Settings > iPhone Storage. Finally, what is the size of the video you are trying to duplicate and your internet and Wi-Fi strength?


We thank you for your answers, they will help guide us to the next troubleshooting step.


Kindest regards!

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Unable to duplicate video

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