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BharatNair36 Author

Level 1

4 points

What does iPhone Product replaced mean?

When apple service providers say the iPhone has hardware issues and is replaced, does it mean the product is replaced completely? Later I was told for hardware issues as per Apple guidelines the screen from the old phone is taken stuck on a new body and sent back. My issue is the screen of my phone wasn't scratched and the replacement phone has a scratch on it! Now they are offering me some warranty for the screen if it becomes unresponsive, turns black, less bright, etc. Why should I accept this from apple after paying premium prices for the product?

iPhone 12, iOS 15

Posted on Feb 26, 2022 10:21 PM

Top-ranking reply

MrBill3

Level 10

103,966 points

Posted on Feb 27, 2022 4:41 AM

Hello,

Go back to the "apple service providers that said the iPhone has hardware issues" and have them check it.

Note: We are users like you helping other users.

Good luck.

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What does iPhone Product replaced mean?

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