iCloud missing photos 9 month gaps

One month ago, I got a new iPhone with less storage than my previous iPhone and decided it was time to do the whole backup to iCloud thing (yes, I was late to the game). I had close to 13000 photos and videos on my old phone. I followed the instructions to get my photos & videos onto iCloud and paid for the required storage upgrade. This process took a long time.


When it was complete, I checked to ensure the upload was successful. I looked for the oldest photos, some in the middle, and the most recent. They were all there. Because there were 13000, I obviously couldn't check them all, but I did feel confident the upload was successful.


Next, I factory reset the old phone so it could be sold.


Today, 1 month later, I am trying to find a photo from 1 month before the transfer and it's not in my iCloud Photos. Panicking, I'm looking through iCloud Photos and realize there are large gaps of time missing. As a mom, I take photos daily, yet there are no photos between July 31, 2019-April 16, 2020 (9 months!!!!!) and March 2021-January 2022 (although I'm sure I checked for the most recent photos when I initially uploaded to iCloud).


Does anyone know where these missing photos are? Can I get them back?


Thank you in advance for any help or tips you can provide.

Posted on Feb 27, 2022 8:03 AM

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Feb 28, 2022 7:53 AM in response to AYCan12

Hi there AYCan12,


We understand you're missing some photos after backing up to iCloud, then erasing your iPhone. We're glad you've joined us in Apple Support Communities, and we can provide some guidance.


To begin, did you turn on iCloud Photos in Settings on your iPhone in order to complete the upload? You'll want to take a closer look at this support article:


Get help with iCloud Photos


"You can’t see your iCloud Shared Albums or photos stored in My Photo Stream on iCloud.com." Keeping that in mind, were these photos part of My Photo Stream or a shared album? Are you able to view all your photos on a different Apple device, rather than from iCloud.com? Learn more here:


View your photos and videos on iCloud.com


Let us know what you find, and we'll take a closer look from there if needed.


Cheers!


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iCloud missing photos 9 month gaps

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