Issue with Delayed Refund for a Lost Order

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Issue with Delayed Refund for a Lost Order

Hi, my order W1271119511 was lost by ups, and I requested a refund. However, it’s still not refunded and the deadline promised has been passed. Since this order was placed using the Apple Card monthly installment, and the bill is due in two days, I want someone to have it refunded ASAP. I just want you to remove the bill from my Apple Card so I don’t have to pay the bill that I am not responsible for.

According to the UPS record, the claim has been approved and issued. So, I'd really like someone to help me to process the refund. I chatted with and

called Apple and Apple Card several times but unfortunately nobody was able to actually help with that.

I just don't understand why I've been circled/transfered around while no one can help me resolve the problem.

Posted on Feb 27, 2022 9:27 AM

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Answer 1

AnnieL2

Community Specialist

Feb 28, 2022 9:29 AM in response to ziyuan211

Greetings ziyuan211,

We understand you have questions about an order placed through the online Apple Store. Let’s get you headed in the right direction for help.

Apple Support Communities, a community of Apple users, is not a place where you’ll be able to get assistance with this issue. As fellow users, there is no access to your order or account.

You mentioned having connected with Apple directly already and that’s the path you’ll want to continue on. Using your order number you can call the number for your region from this link - How to Contact Us - Apple.

Thanks.

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Issue with Delayed Refund for a Lost Order

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