i have an old ipad that i want to factory reset but dont have the original apple id and password, how can i do this , it is currently asking for apple id and password by using itunes on my pc

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i have an old ipad that i want to factory reset but dont have the original apple id and password, how can i do this , it is currently asking for apple id and password by using itunes on my pc

iPad

Posted on Feb 27, 2022 9:48 AM

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Answer 1

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muguy

Level 10

81,631 points

Feb 27, 2022 9:53 AM in response to AndrewDanby

You'll need to unlock the device using the credentials asked for. Or, start a support request with Apple if you have proof of purchase. How to remove Activation Lock - Apple Support

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i have an old ipad that i want to factory reset but dont have the original apple id and password, how can i do this , it is currently asking for apple id and password by using itunes on my pc

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