iPad requires security code too often

L_Bricker,

Thanks for sharing those additional details with us.

The section below from About Face ID advanced technology may help:

"To use Face ID, you must set up a passcode on your device. You must enter your passcode for additional security validation when:

• The device has just been turned on or restarted.
• The device hasn’t been unlocked for more than 48 hours.
• The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
• The device has received a remote lock command.
• After five unsuccessful attempts to match a face.
• After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds."

If the iPad Pro is being woken unexpectedly by unintended taps to the screen, this may be what's causing it to prompt for the passcode.

Regards.

Hi there L_Bricker,

We understand you're experiencing an issue with your iPad Pro prompting for your passcode instead of Face ID.

We'd like to share a resource that can help.

Check it out here: If Face ID isn't working on your iPhone or iPad Pro

This page may also help: Use Face ID on your iPhone or iPad Pro

We hope this helps.

L_Bricker,

We appreciate you following up and letting us know.

The "Change your passcode or passcode settings" section here will walk you through how to do so: Use a passcode with your iPhone, iPad, or iPod touch

Alternatively, to look into that passcode prompt further, you can also reach out here: Get Support

Take care.