Intermittent receipt of text message notifications

I've been having intermittent issues with text message notifications for at least the past 6-12 months. The problem began with my iPhone 8 and is now continuing after upgrading to an iPhone 13 mini a few days ago.


Within the same conversation, I will randomly receive and not receive a notification. In most instances, my FitBit Charge 4 will vibrate even when the notification fails to come through my phone, but sometimes I don't even get that. It seems to be primarily with texts from my Dad (SMS), but also from my boss who is exclusively iMessage (iPhone, laptop, iPad). (Since these are the two people who text me the most, it could be systemic and I just don't realize it.) I can get 4-5 texts from either of them without receiving a notification, then the next one will prompt a notification, then it stops again. In the meantime, nothing has been changed on the phone.


My new phone is on IOS 15.3.1

iPhone 13 mini, iOS 15

Posted on Mar 2, 2022 12:59 PM

Reply
3 replies

Mar 3, 2022 11:39 AM in response to mmarsh33

Hey mmarsh33,


It sounds like you're having issues receiving Messages notifications on your iPhone. We can understand wanting to look into that further. We want to help.


It looks like you're using a FitBit with your iPhone, which could be the cause of missed notifications if this is only happening when your FitBit is connected to your iPhone. It appears you can set notifications to be received on FitBit rather than your iPhone. We'd suggest reviewing the information form FitBit here: How do I get notifications from my phone on my Fitbit device?


If the issue occurs when FitBit is not connected, we'd suggest checking your Focus and Do Not Disturb settings to ensure nothing is blocking notifications there:


Use Focus on your iPhone, iPad, or iPod touch


Use Do Not Disturb on your iPhone, iPad, and iPod touch


Thanks!




Apr 28, 2022 7:01 AM in response to mmarsh33

I don't have a fitbit, but I've had this issue with my iPhone 5, 8, and now 13. Sometimes it plays a sound for text messages, sometimes it doesn't. And that's within the same conversation. I've gone through tons of pages that offer solutions, never found anything that works. Except the only solution I've not tried is that they suggest you don't use a customized sound for texts, use one of the pre-installed apple ones.


I should at least try that, but there is an oppositional side of me that finds it annoying that apple can't seem to make such a basic function work. So I insist on using my sound and I get notified of texts about 80% of the time. I keep hoping that apple will prioritize basic functionality over new whistles and bells, but so far every new iphone and software update has disappointed me.


But let me know if you try that and it fixes the issue. And I'll still probably not do it and just feel bitter about it. It's how I roll...

Apr 5, 2022 12:10 PM in response to WinsC1

I am having the same problem. I had an iPhone 8 Plus and it was not always notifying me of text messages but my Fitbit was. My battery was also not holding a charge so I upgraded to an iPhone 13 last week. It is still happening. My focus is off and my settings are fine. It seems like it is happening mostly in the afternoon and is inconsistent. It’s frustrating. I didn’t pay this much to upgrade and have the same stuff happening.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Intermittent receipt of text message notifications

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.