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Dead Mobile

Hello team, my brother bring mobile13 Pro Max for me from USA, when I open the box the cell was dead and spots on back side. I can’t believe that apple products are like this. Me also attaching pictures for u. Me live in Pakistan and my cell number

Please help me out in this issue.


[Personal Information Edited by Moderator]


iPhone 13 Pro Max

Posted on Mar 3, 2022 7:15 PM

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Posted on Mar 3, 2022 7:29 PM

You are not addressing Apple here. But Apple does NOT accept international shipment. The phone will have to be physically returned to the US. If your brother is back in the US, you can ship the phone yourself at your cost to him. Apple will not help you get the phone back to the US.



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Dead Mobile

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