Hey Guys,
My IPAD got locked and apple support asked me for proof of purchase I have submitted original invoice to Apple support. They called me and promised that my IPAD will be unlocked in couple of days but i am waiting from past 2 months. There is no response.. could some one help me Please ? .. It is corporate device.. i am the first owner of IPAD. I am really struggling from past couple of months but support doesn't help me
Thanks
ARSPA SOLUTIONS
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
However, recovery of the AppleID credentials should be possible…
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to any one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Thanks. Actually , I tried all the options last month only but unfortunately nothing worked. Finally ,i had call with apple support where they asked for proof of purchase. I provided purchasing invoice also being first owner of the device but I still am waiting for their response because they assured me that your device will be unlocked in couple of working days... Not sure why they didn't unlock it yet...
IPAD LOCKED
