Mail not loading images from specific server in iOS15

skm1986 wrote:

is there any recommended fix available?

The only fix is to find the secret combination of certificate settings that Mail is happy with. Unfortunately, I haven't found those yet. I don't have a problem with my own sites. But even when I tried to tell someone to buy a certificate from the same vendor I use, somehow they came back with something radically different than mine. So I'm not going to recommend that one.

One of my sites uses Let's Encrypt and that certificate works fine. Since there isn't as much option with those certificates, you could try that. Plus it's free. I wouldn't recommending using that for a production site, but it might help you find out what Mail requires to show an image.

shelter_hal wrote:

I have the exact problem with mail sent through Amazon SES on sites I host with HostGator that have valid, working certs from them. The images even show up fine when email is viewed in iCloud. It's so frustrating. There is no tracking in these emails at all. It's just a plain png or jpg my clients want to show their customers.

The problem is that these "e-mails" are HTML documents displaying remote content. Apple has more stringent requirements for certificates and I don't know what those are. As MrHoffman says, if this is just a plain image, as opposed to some complex e-mail newsletter, you can use scripting on the server site to construct a valid MIME e-mail with the image included inside the message. That is originally how images were supposed to be delivered via e-mail. The HTML was always a crude hack. You can even construct HTML e-mails with the images embedded too, but that's going to be more difficult to get right on the server side. But any random MIME package can construct an e-mail with an embedded image.

Thank you very much. It is in fact a complex email newsletter. My comment was to make it clear that there are no tracking features in the newsletter. It appears I will need an Apple-friendly place to upload my images, perhaps Amazon S3 or some other service.

Usual reported cause is problematic certificates on the web server hosting the tracking images.

I have the exact problem with mail sent through Amazon SES on sites I host with HostGator that have valid, working certs from them. The images even show up fine when email is viewed in iCloud. It's so frustrating. There is no tracking in these emails at all. It's just a plain png or jpg my clients want to show their customers.

No time like the present to start working toward delivering the images directly though, as the value of tracking link activity is dropping as Apple and others implement additional anti-tracking measures.