You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Keep crashing while launching Metro Exodus

Using MacBook Pro, updated to MacOS Monterey. Tried every way I could find on the internet but still crashing. Is there anyone can help me to solve the problem or I'm just gonna do a refund T^T

Keep showing this while trying to run the game.

MacBook Pro 13″, macOS 12.2

Posted on Mar 5, 2022 7:41 AM

Reply
2 replies

Mar 6, 2022 8:29 AM in response to Debbie_bee

Hi Debbie_bee,


Welcome to the Apple Support Communities. We recommend following the steps below.


If an app doesn’t quit as expected, or it’s unresponsive, you can force quit the app (you may lose unsaved changes). Choose Apple menu > Force Quit, select the app in the dialog that appears, then click Force Quit.
If the app quit, reopen it by clicking Reopen in the dialog that appears.
Restart your Mac by choosing Apple menu > Restart.
Make sure the app is compatible with your version of macOS.
Open another file in the app. There may be a problem with the original file.
Check for updates to your software.
Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
Uninstall any app plug-ins or enhancements from other manufacturers. If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed, or defective.


These steps can also be accessed here: If an app freezes or quits unexpectedly on Mac.


Take care.


Keep crashing while launching Metro Exodus

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.