icloud for windows MAIL option not showing

I also am seeing this issue. I suspect Apple and/or Microsoft has done something to break this (hopefully not on purpose). I just did a complete uninstall of everything Apple on my Win10 Ent notebook. Cleaned out all folders related to Apple. I then reinstalled the iCloud app from the MS Store (v13.0.201.0).

When you launch iCloud for Win initially, it then installs the iCloud for Outlook app, which adds the COM add-in to Outlook as it always has. But as everybody is saying, the option to select Mail, Contacts, Calendars, and Tasks is simply not there. Instead, you get a message at the top of the interface that suggests you goto iCloud.com to access these things. And when you open Outlook, even though the add-in exists, iCloud does not show up to allow you to sync.

Fortunately, on my other Win 10 Pro, I still have the old iCloud for Win v7.21.x and everything is still fine there (so far). I have tried installing that version on my other PC, but it still did not work.

Is it possible they are now only allowing 1 instance of sync with Outlook for some reason? Seems like most (if not all) people I've seen post on this have sync setup on multiple systems, which is my case. Home and work. Mainly just to get my contacts and calendar.

Hello petercoota,

There could be a couple of reasons why Mail isn't showing in iCloud for Windows; however, we believe that the information in Change your iCloud settings might provide some assistance.

iCloud Mail, Contacts, Calendars, and Reminders

If you have Outlook installed, use iCloud Mail, Contacts, Calendars, and Tasks in Outlook. If you turn off Mail, Contacts, Calendars, and Tasks, the iCloud information remains available in Microsoft Outlook, but it isn’t updated iCloud and your other devices.

If you don't have Outlook installed, use iCloud Mail, Contacts, Calendars, and Reminders in your web browser on iCloud.com.

Additional information in the "Keep your apps up to date" section in Set up and use iCloud for Windows might also help.

When you use iCloud on all of your devices, you can keep your Mail, Contacts, and Calendars updated no matter which device you're using. Learn how to use Mail, Contacts, and Calendars with iCloud on all of your devices.

If you sign in to iCloud using a third-party Mail app outside of iCloud for Windows, learn how to create an app-specific password to keep information up to date on your devices.

We hope this information is useful. Kind regards.

Thank you for the update, petercoota.

With the option still not showing after completing those steps, you would want to proceed with uninstalling and reinstalling iCloud for Windows. Those steps are listed below and can also be found in the section "Turn off or uninstall iCloud for Windows" of the previously linked article.

"If you want to uninstall iCloud for Windows, remember to make a copy of your iCloud data and save it on your PC. Then sign out of iCloud for Windows on your PC, and follow these steps:

Windows 8 or later:

Go to the Start screen, right-click in the bottom-left corner or click, then select Control Panel.Click Uninstall a Program.Click iCloud > Uninstall.When asked to confirm, select Yes."

The steps to reinstall iCloud for Windows are also listed below.

"Download iCloud for Windows on your PC. Windows 10 or later: Go to the Microsoft Store to download iCloud for Windows. Earlier versions of Windows*: Download iCloud for Windows from apple.com.If it doesn't install automatically, go to File Explorer and open iCloud Setup.Restart your computer.Make sure iCloud for Windows is open. If it doesn't open automatically, go to Start, open Apps or Programs, and open iCloud for Windows.Enter your Apple ID to sign in to iCloud.Choose the features and content that you want to keep up to date across your devices."

If you continue to have issues after uninstalling and reinstalling iCloud for Windows, the next step would be to contact Apple. You can find their contact information via the Get Support website.

Take care!

petercoota,

We're glad to hear that this helped with one of your devices. To isolate things a bit more with your other device, we'd like to see if the same issue occurs within a different user. This can help us determine whether the issue is potentially related to settings in the user, or if it's system wide.

Create a user account in Windows covers how to create a user if needed.

1. "Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
2. Tap or click Accounts, and then tap or click Other accounts.
3. Tap or click Add an account.
4. Enter the account info for this person to sign in to Windows. There are four ways to do this:
   1. If the person you're adding already has a Microsoft account, enter it now.
   2. If the person you're adding doesn't have a Microsoft account, you can use their email address to create one. Enter the email address that person uses most frequently.
   3. If the person you're adding doesn't have an email address, tap or click Sign up for a new email address. It's free.
   4. If the person you're adding is a child, tap or click Add a child's account.
5. Follow the instructions to finish setting up the account."

From here, you can switch users with the steps here: How to switch users (accounts) in Windows

"Select the Start  button on the taskbar. Then, on the left side of the Start menu, select the account name icon (or picture) > Switch user > a different user."

We look forward to hearing the results.

Cheers!

petercoota,

If you have all updates completed for Windows on your HP Desktop, then please visit Get Support to take a deeper dive into this issue.

Have a fantastic day!

Hello petercoota I have the exact same issue on my tower and on my laptop (win 11 though), curious whether you were able to find a solution?

thanks