I can't find my MacBook Pro 13 M1 2021 with a serial number on the Apple website for service verification. I enter my serial number from the MacBook and displays the message shown in the photo. What is the reason?
MacBook Pro 13″, macOS 12.2
Hello Akimbekov,
Be sure to double-check the serial number with what shows in the Apple menu > About This Mac. This page shows how to check on that: Find the model and serial number of your Mac
If you aren't already, it may help to copy/paste the serial, and check for any spaces before and after the text.
It may also help to try a different web browser, including Safari if you aren't already. This can help to get it isolated down further.
If you continue to have issues, we'd recommend following up with Apple Support directly here:
Hello Akimbekov,
Be sure to double-check the serial number with what shows in the Apple menu > About This Mac. This page shows how to check on that: Find the model and serial number of your Mac
If you aren't already, it may help to copy/paste the serial, and check for any spaces before and after the text.
It may also help to try a different web browser, including Safari if you aren't already. This can help to get it isolated down further.
If you continue to have issues, we'd recommend following up with Apple Support directly here:
Serial Number
