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Some Apps not loading content on Apple TV

I have two apps that won't load content on Apple TV, IFC and Sundance (not Sundance Now). I have access to these because of my Direct TV subscription which gives me access to anything on Apple TV that I have in my Direct Tv package. These two apps quit working several weeks ago. When I access them, they walk me through the log-in procedure of going to their activation website and entering a code. They show successful log-in but then when I select content, I get a progress wheel that never stops. I've deleted and re-loaded the apps numerous times and re-started the Apple TV. It's not a wi-fi issue as I have no problem playing content on dozens of other apps. Any one have any ideas?

Apple TV (4th generation)

Posted on Mar 8, 2022 6:57 PM

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Question marked as Top-ranking reply

Posted on Mar 8, 2022 7:36 PM

Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.
3 replies
Question marked as Top-ranking reply

Mar 8, 2022 7:36 PM in response to stars_fan1997

Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.

Some Apps not loading content on Apple TV

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