APPLE TV & APPS LAGGING/NOT LOADING

Question

Level 1

15 points

APPLE TV & APPS LAGGING/NOT LOADING

A lot of apps are lagging on Apple TV4K. Everything is updated, decent internet signal/connection/speed (65-70mbps), restarted system, etc. but ATV and all the apps haven’t been responding well in the past few weeks. Can I clear the cache without having to delete/reinstall each app and lose my users, watchlist, up next, continue watching, etc. info? Prime and HBOMAX are the worst - I deleted/reinstalled them to no avail. Any other fixes out there I can try?

Apple TV 4K

Posted on May 11, 2022 8:47 AM

Reply

Answer 1

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,782 points

May 11, 2022 1:35 PM in response to Chrikevno

decent internet signal/connection/speed (65-70mbps)

For comparison, try measuring the speed on the Apple TV box itself, to take all effects on the device and on last part of the home network into account.

Speedtest app - App Store preview - Apple

Reply

Answer 2

May 14, 2022 2:08 PM in response to Chrikevno

Ok, then bandwidth is not the issue.

Either it is something on your home network, or the system software on the box isn’t in good shape.

If you used a non-standard DNS, then try reverting to the regular one from your ISP.
If you haven’t done so yet, try restarting the router and optional other network gear.
If you can, try the Apple TV box on a different network (friend, family), see if that makes a difference.
You may consider resetting the device. But that is quite drastic (setup from scratch), and may not have an effect on network lagging/not loading. Watch progress would usually be administrated with the account in the cloud, so that wouldn’t be lost.

Reply

Answer 3

Chrikevno Author

Level 1

15 points

May 14, 2022 12:34 PM in response to Urquhart1244

Have that app already - speed test results:

82.2mbps download

60.9mbps upload

We have 300mbps internet and an Echo mesh network too.

Reply

APPLE TV & APPS LAGGING/NOT LOADING

Similar questions